RARP-ID – Terms & Conditions

1. Overview

This website is operated by RARP-ID Limited (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to these Terms & Conditions.

These terms apply to all users of the site, including customers, browsers, and merchants.

2. About Us

RARP-ID Limited
Registered in England & Wales (No. 09004069)
Registered office: Walthamstow, London, E17 4EZ

Contact via the website contact form.

3. Online Store Terms (Shopify Compliance)

By using our store, you confirm that:

  • You are at least 18 years old or have permission from a guardian
  • You will not use our products for illegal or unauthorised purposes
  • You will not misuse the website (e.g. hacking, fraud, abuse)

We reserve the right to:

  • Refuse service to anyone at any time
  • Cancel orders suspected of fraud or abuse

4. Orders & Contract Formation

  • All orders are subject to acceptance and availability
  • A contract is formed only when your order is dispatched
  • We may cancel orders before dispatch for any legitimate reason (e.g. stock issues, pricing errors)

Orders may be fulfilled in multiple shipments.

5. Products & Fulfilment

We sell products via:

  • Third-party suppliers (including RDX Sports)
  • Print-on-demand services (including Printful)
  • Our own stock (now or in future)

Key Points:

  • Products may ship from different locations
  • Delivery times vary depending on supplier
  • Packaging and branding may differ

We act as retailer only, not manufacturer.

We reserve the right to:

  • Limit quantities
  • Discontinue products at any time
  • Substitute equivalent products where necessary

6. Pricing & Payments (Shopify Specific)

  • Prices are displayed in GBP (£) unless stated otherwise
  • VAT is included where applicable
  • Payment is taken at checkout via Shopify’s secure payment system

We accept payment via:

  • Shopify Payments / card providers
  • Any other methods shown at checkout

Pricing Errors:

If a pricing error occurs, we may:

  • Cancel the order
  • Issue a full refund

7. Delivery

7.1 General

  • Delivery times are estimates only
  • We are not liable for delays outside our control

7.2 Split Shipments

Items may arrive separately depending on supplier location.

7.3 Risk & Ownership

  • Risk passes upon delivery
  • Ownership passes once payment is received in full

7.4 Incorrect Address

You are responsible for providing accurate delivery details.
We are not liable for lost items due to incorrect addresses.

7.5 Lost Items

We may require up to 14 working days before issuing replacements.

8. Returns & Refunds

8.1 Legal Cancellation (UK Law)

You have the right to cancel within 14 days of receiving your order.

8.2 30-Day Returns Policy (Goodwill)

We offer a 30-day return period, subject to:

  • Items unused and in resaleable condition
  • Original packaging included

This policy is discretionary and may be withdrawn.

8.3 Non-Returnable Items

  • Personalised or custom items
  • Hygiene-sealed goods once opened
  • Items damaged through misuse

8.4 Return Costs

  • You pay return shipping unless the item is faulty
  • We may deduct costs from refunds

8.5 Refund Processing

  • Refunds are issued to original payment method
  • Processed within 14 days of receiving returned goods

9. Faulty or Incorrect Goods

If your order is faulty, damaged, or incorrect:

  • Contact us with evidence (e.g. photos)
  • We will offer replacement, repair, or refund

We reserve the right to inspect returned goods.

10. Chargebacks & Disputes (Very Important for Shopify)

By placing an order, you agree to contact us first to resolve any issue before initiating a chargeback.

We reserve the right to:

  • Dispute unjustified chargebacks
  • Provide evidence (delivery confirmation, tracking, etc.)

Fraudulent chargebacks may result in:

  • Account blocking
  • Legal action

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Indirect or consequential losses
  • Loss of profit or business
  • Delays caused by couriers or suppliers
  • Misuse of products

Our total liability is limited to the amount paid for the product.

Nothing excludes your statutory rights.

12. Fitness Disclaimer

All fitness-related products are used at your own risk.

We:

  • Do not provide medical advice
  • Are not liable for injury caused by improper use

Always consult a professional before use.

13. Third-Party Services (Shopify Apps, Payments, etc.)

Our store may use third-party services including:

  • Payment providers
  • Shipping carriers
  • Shopify apps and integrations

We are not responsible for:

  • Failures or errors caused by these services
  • Data handling outside our control

14. Personal Data

We process your data to:

  • Fulfil orders
  • Process payments
  • Provide customer support

Your data may be shared with:

  • Payment providers
  • Delivery partners
  • Fulfilment suppliers

All data is handled in accordance with UK GDPR.

15. Prohibited Uses

You may not use our site or products:

  • For unlawful purposes
  • To violate regulations or laws
  • To infringe intellectual property rights
  • To upload malicious code

We may terminate access for violations.

16. Termination

We may suspend or terminate your access to our store at any time without notice if you breach these terms.

17. Governing Law

These terms are governed by English law.
Disputes will be handled in the courts of England and Wales.